Content Engineer and Lead Technical Writer with 8+ years building documentation systems for B2B SaaS and developer platforms. Specializing in docs-as-code implementation, information architecture, and automated content workflows leveraging AI tooling. Bridging the gap between complex systems and human understanding. Based in Bella Vista, AR.
Case Studies
Pulley
Technical Writer • Dec 2025 - Present
Building a self-serve content program that resolved 99.96% of views without support contact
Swell ecommerce
Director of Technical Content • Apr 2021 - Oct 2023
How strategic content design reduced customer support burden by 20%
JupiterOne
Documentation Product Manager • Jan 2023 - Sept 2023
Documentation-as-code transformation in one quarter
Work Experience
Writings
Fluid compute: Evolving serverless for AI workloads | Vercel
Exploration of benefits provided by Vercel's Fluid compute model specifically for AI Workloads.
How Fluid compute works on Vercel | Vercel
Technical breakdown of Fluid compute, Vercel's new computing model; co-authored with Vercel's Compute Product Manager.
Personalization strategies that power ecommerce growth | Vercel
An in-depth analysis of ecommerce personalization strategies written for Vercel.
Testimonials
"Collier constantly impressed me with his proactive nature and get-shit-done attitude. He didn't just look at this as "tech writing", but rather as building a system to provide guidance and support to our users. I love that."
"Collier brings a unique blend of humor and expertise to his content, ensuring that intricate details are both clear and engaging. You can bet that I'm hoping we end up working together again in the near future!"
Connect
Feel free to reach out: hello@collierkirkland.com